SHIPPING & ORDER PROCESSING
We offer free shipping Australia wide.
You will receive an automated email confirmation after your order has been submitted. Please ensure that your email address has been entered correctly. If this is not received within 5 minutes, please check your junk/spam folder.
We ship all orders from our base in Melbourne. Please allow 10 business days for order processing and up to 10 business days for delivery once an order is shipped. All items will be fully traceable once shipped.
If your automated shipping notification is sent after 2PM AEST it will not be dispatched until the following business day. Tracking details may need some time to become active. Please check later in the afternoon for updated details.
Parcels will be marked authority to leave unless the shipping address is a unit or apartment block. If you require a signature upon delivery please contact firstname.lastname@example.org.
Please note that we cannot ship or process orders on weekends or Public Holidays.
If your tracking information shows that your package was delivered, but you have not received it, please contact us at email@example.com and we will investigate this for you. Please note that it can take a few days to resolve so please bear with us.
MODIFICATIONS/CANCELLATIONS OF YOUR ORDER
If you wish to modify your order after it has been submitted, please email firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request.
If you have received an incorrect item or your item/s arrive damaged, please email us as soon as possible at email@example.com to let us know. We ask that you include in your email photos of the incorrect/damaged items for our reference along with a photo of the packing slip if possible.
Cost of postage to return item will not be reimbursed to the sender.
The Shannons Club accepts the following payment methods:
Credit cards: Visa, MasterCard, American Express
The Shannons Club does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order.